What it is 01 Setup 02 Replies
Your customers write on WhatsApp. Your business answers.
What it is
A way for your customers to request an order or booking through WhatsApp, using the information and rules agreed for your business. We define what the flow can handle and where a person needs to step in.
Who it is for
For example, a food business taking collection requests, or a service business receiving booking enquiries. These are possible uses, not a promise that every calendar, till or payment system is included.
Hi, can I collect lunch at 13:30?12:41
Automatic reply13:30 works. Total €12. Please confirm.12:41 ✓✓
Yes, please. I will pay at pickup.12:42
✓ Order confirmed · €12 · pickup 13:30
Hi, is there a slot tomorrow at 10:00?09:12
Automatic reply10:00 is free. Please confirm the booking.09:12 ✓✓
Confirm, please.09:13
✓ Booking confirmed · tomorrow 10:00
Hi, can I change something in my order?15:02
Automatic replyThanks! I am passing you to our team. A person will reply shortly.15:02 ✓✓
Handed over to a person · as agreed in your rules
What we set up for you
Sell on WhatsApp. Then let it answer for you.
Your business, ready to sell on WhatsApp.
We create your WhatsApp Business account, connect Stripe so customers can pay, and add all your products to your WhatsApp catalogue. Your customers see what you sell and pay without leaving the chat.
- WhatsApp Business account — created and set up for your business.
- Stripe payments — money goes to your own Stripe account; MACD does not hold funds.
- All your products — your catalogue with prices, inside your WhatsApp.
In the phone: your catalogue shared in the chat, the customer’s cart and the Stripe payment link.
Your WhatsApp answers customers for you.
Customers send an order or booking request. The flow answers with your menu, prices and rules, asks what it needs and confirms. Where we agree, a person steps in.
- Answers order and booking requests — in the chat, any time.
- Uses your rules — the information agreed for your business, in English and Spanish.
- A person steps in — where you decide the flow should hand over.
In the phone: one possible conversation. Your business may need different questions and rules.
Scope 01 + 02
What we agree to build.
Everything is listed explicitly in your written proposal, so you know exactly what you get before anything starts. Nothing assumed.
The flowThe order or booking flow and the information it needs from a customer.
We map each step a customer goes through, from the first message to the confirmation.
Your details & rulesYour catalogue or service details, rules and English/Spanish responses, as scoped in the proposal.
Opening hours, prices, what can be ordered or booked, and the replies in English and Spanish.
Accounts & integrationsAny required accounts, payment links or integrations, listed explicitly rather than assumed.
For example WhatsApp Business and Stripe, plus any other system, each named in the proposal.
Testing & handoverThe testing, handover and included changes for the agreed scope.
We test the agreed cases with you, publish, and explain what is included afterwards.
How it works 01 + 02
From enquiry to a working flow.
- 1You
Tell us what happens today.
Send your services or menu, opening hours and the steps you want the flow to cover.
Menu or servicesOpening hoursYour steps - 2MACD
Get a free proposal.
We put the scope, price and schedule in writing. You can review it without committing.
- 3You
Approve before we start.
An accepted proposal and 50% deposit start the project.
- 4Together
See a preview and the tests.
You see a preview and review the agreed tests before publication.
- 5Live
Hand over with clear limits.
We agree what is live, who handles exceptions and what ongoing support covers. Final terms stay in the written proposal.
Pricing
A clear starting price.
Setup starts from EUR 300. The quote depends on your catalogue, payment needs, rules and integrations. Third-party charges and maintenance are separate items when required.
Your business ready to sell on WhatsApp.
- WhatsApp Business account created
- Stripe connected to your account
- All your products in your catalogue
Third-party charges and maintenance are separate items when required.
Your WhatsApp answers customers for you.
- Answers order and booking requests
- Uses the rules agreed for your business
- A person steps in where you decide
The quote depends on your catalogue, payment needs, rules and integrations.
✓ Free proposal✓ No commitment✓ We reply soon✓ Zoom call if you prefer
Customers use WhatsApp. The business may need specific accounts or integrations. Platform costs are not the same as a commission on your orders.
FAQ
Before you decide.
Do customers need another app?
No. Customers use WhatsApp. The business may need specific accounts or integrations depending on the agreed flow.
Can customers pay through WhatsApp?
Yes. In the setup we connect Stripe to your WhatsApp. Money goes to your own Stripe account; MACD does not hold funds.
What does the EUR 300 include?
The WhatsApp setup: we create your WhatsApp Business, connect Stripe and add all your products. Automatic replies are a separate service, quoted for your business.
What if WhatsApp changes its rules?
We assess the impact. Reasonable patches fall under agreed maintenance; redesigns or Meta costs are quoted separately.
How long does it take?
The accepted proposal sets the schedule. We do not promise a general 48-hour turnaround for a WhatsApp project.
Who is responsible for customer data?
Responsibilities are defined in the contract for the flow. Normally the business decides the purposes and MACD works under agreed instructions.
Tell us how customers order today.
Send the services or menu you offer and the steps that take the most time. We will start with a free, no-commitment consultation and proposal.
✓ Free proposal✓ No commitment✓ We reply soon✓ Zoom call if you prefer